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SEND Services

SEND Services

If you have any questions about Education, Health and Care Plans (EHCPs) you can contact the relevant team in SEND Services.

You can contact the relevant team in SEND Services if you have any questions about: 

  • Education, Health and Care Plans (EHCPs)
  • Education, Health and Care Needs Assessments (EHCNAs)
  • Annual Reviews 

Who should I contact?

SEND Assessment Team

  • you can contact the SEND Assessment Team as soon as you ask for an EHC Needs Assessment
  • you can keep in touch with them until the assessment is finished. (This usually takes about 12 weeks, but it might take longer if some reports are late)
  • after the assessment is finished, you can contact your local Area Team for help

Email: sendassessment@worcestershire.gov.uk

Phone: 01905 845726 

Area Teams

After your EHC Needs Assessment is finished, you can contact your individual EHCP Coordinator (previously known as Caseworker). You can also contact your local Area Team for help.

Which Area Team do I contact?

  • your child will be allocated to a team based on where they live and how old they are
  • using the list below, go to the district that your child lives in, and then choose the team based on what school year group they are in
  • your district will be whoever you pay your council tax to. You can check this by typing your postcode into this website:

Bromsgrove

Contact this team if your child is in year 8 or below:

Contact this team if your child is in year 9 or above:

Malvern Hills

Contact this team if your child is in year 8 or below:

Contact this team if your child is in year 9 or above:

Redditch

Contact this team if your child is in year 8 or below:

Contact this team if your child is in year 9 or above:

Worcester City

Contact this team if your child is in year 8 or below:

Contact this team if your child is in year 9 or above:

Wychavon

Contact this team if your child is in year 8 or below:

Contact this team if your child is in year 9 or above:

Wyre Forest

Contact this team if your child is in year 8 or below:

Contact this team if your child is in year 9 or above:

Phone surgery appointments

We know how important it is to speak with your EHCP Co-ordinator (previously known as a Casework Officer). However, they often spend a lot of time in meetings, so they may not always be available to take your call straight away. What鈥檚 in place to help: 

  • more staff available to answer calls: We've increased the number of people who take initial calls. They may be able to answer some of your questions
  • phone Surgery Appointments: In most cases, you鈥檒l want to speak directly with your EHCP Co-ordinator for an update: to manage this fairly, we鈥檙e running a phone surgery appointment system. 

How Phone Surgery appointments work:

  • EHCP Co-ordinators have time in their diary saved each week for Phone Surgery appointments
  • you can call your child鈥檚 allocated team, and a member of the team will check the phone surgery slots available
  • you鈥檒l be offered a 15-minute phone appointment at a time that suits you
  • the appointment will be booked directly into the EHCP Co-ordinator鈥檚 calendar
  • you鈥檒l know exactly when to expect a call back

If you're repeatedly having difficulty reaching your EHCP Co-ordinator, you can escalate your concerns by contacting their manager.

Changes to the SEND Services team

Throughout the summer, we are making some changes to the structure of our SEND Services team to improve the way we manage the EHCP process. See the new:

Read more about changes being made to the SEND Services team here: 

Not hearing from your EHCP Coordinator?

If you鈥檙e not hearing back from your EHCP Coordinator you can contact your Area Team using the contact details provided further up on this page. 

If you鈥檙e still not getting a response, you can contact the Assistant Director for All Age Disability, Daniela Carson:

Provide your child鈥檚 name, age and post code. 

If you鈥檇 like to make a complaint, you can find information about the complaints procedure here: I鈥檓 not happy with SEND Services.

All-Age Disability Directorate staffing structure

To keep our SEND families informed we regularly update the SEND team information in the document below to reflect any changes.

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