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Information about receiving certificates:

• trainers have a period of 10 days to return registers to the relevant team
• CPD will be updated and then certificates will be issued
• if certificates are not received, then please contact the training and conference team by emailing workforcesupport@worcestershire.gov.uk to investigate further
• if certificates are not received, then please contact the training team by emailing workforcesupport@worcestershire.gov.uk to investigate further

Providing feedback and evaluations on courses:

• if courses are to be evaluated, then details on how to provide feedback will be sent from CPD to the delegate email (linked to that course) and the CPD Leader (the person who booked the training)
• not every team will ask for courses to be evaluated and they may have provided an evaluation link during the training course.

If trainers wish for specific resources or materials to be shared once the course has been held:

• this will be done via CPD
• the resources or materials may be issued with an evaluation (if the team have provided this) or as a standalone message to delegates.
• either way they will be issued to the delegate email (linked to that course) and the CPD Leader (the person who booked the training)

If for any reason a certificate needs to be replaced, there are two ways to do this:

Log into CPD

• click on colleagues
• find the delegate name and open their CPD profile
• scroll to the section detailing their training
• click on the button heading called “attended”
• find the course and click re-send certificate
• certificate will be emailed to the email address on the delegate name profile and CPD Leader

Contact the training team

• email workforcesupport@worcestershire.gov.uk
• provide the delegate name, course, session numbers and course date
• certificate replacement requests will be actioned accordingly
• if you are expecting Ofsted then please ensure this is noted on your email. The team will prioritise replacement certificate requests for those who have been notified of an imminent inspection